Policies for Retail Sales from our website.

You are entitled to certain rights under Australian Consumer Law.

While our refund and returns policy lasts 30 days, it is imperative that you advise us immediately of damaged or faulty goods on receipt, every effort will be made to make good your purchase as quickly as possible.

Damaged in transit

If you have received an item in damaged packaging, please photograph the damaged package and any damage to the book that appears to have been caused by packaging damage. This will help us initiate insurance claims where cover might be applied.

If there is a problem with any of the items received for your order then we will do everything we can to help you.

Wrong product

If you have received an item that is incorrect please contact us as soon as possible from the time the delivery was made. Please provide an image of the product supplied in its delivery packaging, and we will reissue your order with the correct item and arrange for the return of the incorrect item.

Before returning anything you must contact us. Returns will not be accepted unless you have initiated a return of item discussion. We may organise to return an item at no cost to you, or an alternate remedy.

Change of mind

This is a hard one, but we realise that mistakes are made, or a certain choice does not meet with expectations. Of course a change of mind after you have read the book is not acceptable. We are not obligated to accept a return for a change of mind, but if we do  then you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.

Packing for return

All returns must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.

Unless they are damaged items, all returned items must be received by us in new and re-saleable condition.

Where an item is returned without previously contacting us, or has not been packed securely, or is not in a new or re-saleable condition when it arrives, we are not obliged to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.

Store credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.