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TERMS OF BUSINESS
GENERAL AGREEMENT TO THIS PURCHASEAll prices are listed in Australian Dollars. I confirm that the items in my shopping cart are the correct title, format, edition and quantity, and request Crotchet Quaver to source these items on my behalf. I understand I have a cooling-off period for physical books on this order and after that period expires, this purchase is deemed a firm sale (i.e. non-returnable). Crotchet Quaver is purchasing the items from suppliers on my behalf, often with no option to return them. I verify that these items are being purchased for personal or business use and are not being purchased for commercial resale. Crotchet Quaver’s primary means of communication with you will be via the email address listed on your Crotchet Quaver account. Crotchet Quaver will not be held responsible for any missed communication due to the email address being incorrect. If you have more than one email address, please check all email accounts before contacting Crotchet Quaver.
CHANGING OR CANCELLING YOUR ORDERIf you have an issue with your order then please contact Crotchet Quaver as soon as possible. Changes to orders, including cancelling because of an error or for a change of mind, are possible for a limited time before your order is processed for distribution. The cut off to make changes to an order or a cancellation is 1 business day. Adding or substituting items on an order is possible during this period, however, a cancellation and/or new order will usually be required. If in doubt, please contact us. Please be aware that any addition or substitution may cause a change in the shipping time. In Stock items are marked with the ‘In Stock’ symbol on the product’s listing on the Crotchet Quaver website. Backorders for out-of-stock items are permitted and a shipping time allowing for our supplier to fulfil the product to us will be advised. A refund is possible if changes or cancellations are requested prior to the above advised cut off times. At Crotchet Quaver’s discretion we may offer a store credit for a cancellation accepted outside of these terms, or seek other ways to resolve an issue in which you have encountered an unsatisfactory experience. In any case, the first thing to do is contact us immediately.
RETURNS POLICYThis policy includes rights you are entitled to under Australian Consumer Law. If there is a problem with any of the items received for your order, then please contact Crotchet Quaver as soon as possible. If you have received an item that is incorrect, damaged or faulty we require notification within 5 business days from the time the delivery was made. Crotchet Quaver will require evidence of the issue and may require you to return the item for assessment. Before returning anything you must contact Crotchet Quaver to organise a returned item. Returns will not be accepted without prior contact. At our discretion Crotchet Quaver may provide means to return an item at no cost to you, or an alternate remedy. Crotchet Quaver is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you will be asked to pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item. All returns must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed. Returned items must be received at Crotchet Quaver in new and re-saleable condition (except where a damaged item has been accepted for return). Any item returned without prior contact, or has not been packed securely, or is not in a new or re-saleable condition when it arrives at Crotchet Quaver, Crotchet Quaver is not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status. Store credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.
REVIEWING ORDERSCrotchet Quaver reviews every order prior to processing and will only authorise items that we believe we can source. Some items may not be available and alternatives may be recommended instead. An email will be sent asking you to log into your account to view the status of the titles on your order. You will not be charged for items we cannot source. Any title that has been on order for 120 days (ie: 4 months) and the customer no longer wishes to wait then a refund (or store credit if preferred) will be offered only if the title is not in transit from the supplier. This does not include items that are Pre-Orders. Crotchet Quaver reserves the right to cancel unsent backorders if we think the item will not arrive from the supplier.
DELIVERY EXPECTATIONSIn Stock at Crotchet Quaver Items that are in stock at Crotchet Quaver will state, ‘Ships in 1-2 business days’. There will also be an ‘in stock’ note on the product information page. Occasionally stock runs out before the website is updated and you will be notified if you have been affected. Please note that if your order is placed during a “sale” period, dispatch time for ‘in stock’ items can be delayed due to increased volume of orders. Items Not In Stock at Crotchet Quaver Items that are not in stock at Crotchet Quaver will be ordered from the wholesaler. Any title not in stock has the note ‘available on backorder’, which means you can order it and will be obtained from the supplier. Each item you order may have different delivery expectations depending on availability. Please also note that to offer the widest range of items online we rely on information provided by the publishers and distributors. Our website is updated daily but titles can and do sometimes become temporarily unavailable. If an item in your order is affected then Crotchet Quaver will contact you via your account to inform you of the situation with your order. How long will it take to deliver this title to you?
- After you place your order we will research where best to source this title.
- You will be sent an email once your order has been processed to inform you of the delivery expectations of your order.
- If delivery times are not suitable, please contact Crotchet Quaver within 1 business day to discuss options. If we are unable to meet your delivery requirements, then you have the option to cancel for a full refund. After 1 business day your order is a firm sale.
GETTING YOUR ORDER
- In stock titles are dispatched within 2 to 5 business days.
- Titles sourced from elsewhere may take 6 to 24 days.
- Specialised titles that are difficult to source may take longer, and you will be advised.
INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION*** Address changes and/or corrections made through your Crotchet Quaver Account will only affect future orders placed after the changes and/or corrections are made. Any changes and/or corrections for current orders must be done by contacting Crotchet Quaver Customer s soon as possible.*** Customers who enter addresses that Australia Post have deemed having incorrect and/or insufficient details to ensure delivery may result in the following:
- Delayed delivery
- Lost parcel
- Package/s returned to the Crotchet Quaver